Shipping policy

Thank you for shopping with Bombas Sale. We are committed to providing a smooth and reliable delivery experience for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During promotional periods or periods of high order volume, additional processing time may be required.

Estimated Delivery Times

Estimated delivery times after shipment are generally:

United States: 5–10 business days
International Orders: 7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, customs processing, and other circumstances outside our control.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Eligibility requirements will be displayed on our website when such promotions are available.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating in the carrier's system.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, packages may arrive on different days and you may receive more than one tracking number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Delayed Packages

Carrier delays can occasionally occur due to weather, transportation disruptions, holidays, high shipping volumes, or other circumstances outside our control.

If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact our customer support team.

Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or building management where appropriate.

If the package still cannot be located, contact us with your order number so we can assist you in reviewing the shipment.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

We will review the issue and provide further assistance.

International Shipping

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.

Customs processing may also cause additional delivery delays.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered fulfillment or has been shipped.

Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please visit our Contact Us page.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.